We
are one of the fastest growing supplier of project business
intelligence and supplier performance management companies
in Australasia and have over four billion dollars of work being
managed by our software.
Our company has staff dedicated to the
continual research and development of our product offerings
ensuring our ongoing leadership in our market.
In late 2004, we were recognised as the Deliottes/Ice House fastest growth company.
iToolsOnline commenced trading in October 2000 and now has well over 7 years
of trading experience in international markets.
In the early days we were very much like any other software company. We thought
that delivering great software with lots of ‘bells and whistles’ was
the ‘beginning, middle and end’ of our business. But after a few
years we started to really understand the true needs of our customers.
The large majority of our customers wanted solutions that were much more than
just software – they wanted to be able to form long term business relationships,
they wanted to work with passionate and practical people and they wanted a solution
that not only gave them benefit from day one – they wanted a solution that
could grow with them!
The key question was… How
could we deliver this?
To successfully deliver our ‘full service solution’ we needed a much
more sophisticated and robust approach to the way we acquired and kept new business.
In one short sentence we re-invented and re-launched ourselves - in a very short
period of time.
iToolsOnline now provides a complete ‘end-to-end’ solution that takes
prospects and customers through each of the key steps necessary to not only show
immediate value but continued value .... that isn’t just fancy software.
These steps consist of the following phases:
- Plan :
Comprehensive Planning Sessions
- Setup :
Instance Creation and Configuration
- Design :
Instance Population
- Build :
Population
- Train :
Training Sessions
- Implementation :
Service Launch
- Consultancy :
Post Implementation Support
- Account Management :
Consistent ongoing Test, Measure, Tune cycles
Using this comprehensive approach
to deliver a highly successful implementation has seen
us grow into one of the smartest technology companies
in the Australasian market today. |
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